Privacy Policy

Look, we get it - nobody actually enjoys reading these things. But here's the deal: at Blaze Thral Spire, we're serious about protecting your personal info. Whether you're bringing in your McLaren for a custom tune or just getting an oil change, we want you to know exactly what we do with your data.

This policy covers everything from what info we collect when you contact us or visit our shop, to how we keep it safe. We're not in the business of selling your details to random third parties - that's just not how we roll.

We use your info to actually run our business and take care of your vehicle. That means scheduling appointments, ordering parts, processing payments, and keeping you updated on service progress. If we find something while working on your car that needs attention, we'll use your contact info to let you know.

We might send you reminders about upcoming maintenance or let you know about special promotions on services you've used before. If you're into performance mods, we might reach out when we get new tuning equipment or techniques that'd work great with your setup.

Your service history helps us provide better recommendations and catch potential issues before they become expensive problems. We also use aggregated data (with all personal identifiers stripped out) to improve our processes and training.

We don't sell your personal information. Period. That said, there are some situations where we need to share certain details:

• Parts Suppliers & Manufacturers: When we order parts or need warranty support, we share vehicle info and sometimes contact details.
• Payment Processors: Credit card transactions go through secure payment gateways that need basic billing info.
• Insurance Companies: If you're making an insurance claim, we'll provide service records and documentation as needed.
• Legal Requirements: If required by law or court order, we'll provide relevant information to authorities.
• Service Partners: Occasionally we work with specialist shops for certain jobs - they only get the info they need for that specific work.

Any third party we work with is required to keep your information confidential and use it only for the intended purpose.

We take security seriously. Our customer database is password-protected and encrypted, with access limited to staff who actually need it to do their jobs. Physical records are kept in locked filing cabinets in our office.

Our website uses SSL encryption for any forms where you enter personal info. We regularly update our systems and train our team on data protection best practices. Credit card information is never stored on our systems - it goes straight to the payment processor.

That said, no system is 100% foolproof. We do everything we can to protect your data, but can't guarantee absolute security. If we ever experience a data breach, we'll notify affected customers as required by Canadian privacy laws.

Our website uses cookies - those little files that remember your preferences and help us understand how people use the site. We use them to keep you logged in if you create an account, remember your preferences, and track basic analytics.

Most browsers let you control cookies through their settings. You can block them entirely if you want, though some features of the site might not work as smoothly. We don't use cookies for targeted advertising or anything like that.

We use Google Analytics to see how people find and use our site. This data is anonymized and helps us figure out what info people are looking for and how to make the site more useful.

Under Canadian privacy law, you've got rights when it comes to your personal information:

• Access: You can request a copy of what personal info we have on file for you.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: You can ask us to delete your personal information, though we might need to keep some records for legal or business reasons.
• Opt-Out: Don't want promotional emails or texts? No problem - just tell us and we'll stop.
• Portability: You can request your data in a format that's easy to transfer elsewhere.

To exercise any of these rights, just reach out to us using the contact info below. We'll respond within 30 days and won't charge you for reasonable requests.